有沒有人收過一樣的信? (官方回覆)

The Pokémon Company International - English Support <[email protected]>

6:08 (10 小時前)

Dear XXX XXXXXXX,

A support agent has suggested a solution for your Pokémon support ticket.

Hello Parent/Trainer,
Thank you for contacting Pokémon Support! We apologize for the delay. With the release of Pokemon GO, our site has been having some troubles with the amount of people coming to the site at once. Please read through this as this addresses many issues.

Account Activation - Please try to request the activation email once again. If you have not yet received your activation email, we can assist. Please reply back with your username, date of birth, and the email address that should be on your account.

Parent Verification - If you are having trouble with this, please reply back with your username so that we can look into this issue.

Forgotten Password - If you have forgotten the password, you will need to use the Forgot Password feature on the site. You should only need your username and email for this feature.
We recommend that you clear your internet browsing history/cache and/or try using another browser to reset your password. Also, we recommend using a computer as the site is not fully optimized for mobile. The site also seems to be case sensitive, so you will need to enter your email and your username exactly how they were entered when you first signed up.

Logging into GO, Unable to Authorize - This could be one of two issues. The first is to log into your account on pokemon.com. Then check your Pokemon GO settings to make sure you have accepted the Terms of Use for GO. If you have done that and are still getting the error, please make sure you are entering your username exactly as it is on the pokemon.com website as it is case sensitive.

If you are having troubles logging into Pokemon GO and you have tried all other options, first check if you can log into the pokemon.com. If you can log into the website, you will need to contact Niantic with any other issues.

For any other issues revolving around Pokemon GO you will need to contact Niantic Support as they made and maintain the game.

Niantic Support:
https://support.pokemongo.nianticlabs.com/hc/en-us
This link is for the US region. If you are outside of the US region, you can also find the link to Niantic Support in your game.

Thank you for playing Pokémon!
Sincerely,
The Pokémon Company International Support Team

The following Customer(s) have been CC"ed:

Question Information:
Question #:	15182-545208
Date Created:	8/13/2016 03:38 AM PDT

------------
自從8/13那天被鎖時，我寄信給官方
終於在今天9/2 早上收到回信，我以為是被永久鎖定的信，結果不是
大概去翻譯了一下，結果不是很懂他的意思 (我明明是寄關於我帳號被鎖定的信件)
這是要請我去驗證帳號的意思?
但是他也沒有寄驗證碼到信箱給我
接著登入遊戲帳號依然顯示
unable to authenticate please try again
接著我到 pokemon.com 官網要登入帳號時，發現 ... 我是GMAIL帳號找不到登入的地方...


有人有收到一樣的信嗎?

unable to authenticate please try again
無法驗証帳號
我只看過這個，但信件內容寫得很簡單
如下
Trainer,

We have received your appeal. Our goal is to provide a fair, fun and legitimate game experience for everyone. Use of any other third-party software or app, including but not limited to scripts/apps, applications used to falsify your location, emulators, modified or unofficial software and/or accessing Pokémon GO clients or backends in an unauthorized manner is considered cheating.

We are reviewing all account termination appeals. If our system determines that your account was terminated in error, we will send an email to confirm that your account has been reinstated.

If you have not received an email stating your account was terminated, but are experiencing login issues or map loading errors it may just be a temporary server issue. Please try to login again in a few hours.

-NianticOps

本來是柴軍，但是最後，就給我unable to authenticate please try again
一直到現在，都打不開了，然後去官方找之前的來回信件，也都被清空資料
應該意思是，該MAIL所寫的信，資料完全刪掉了 (找不到資料)

Dear XXX XXXXXXX,

親愛的掛機你好：

A support agent has suggested a solution for your Pokémon support ticket.

你的問題已有解答

Hello Parent/Trainer,
Thank you for contacting Pokémon Support! We apologize for the delay. With the release of Pokemon GO, our site has been having some troubles with the amount of people coming to the site at once. Please read through this as this addresses many issues.

因為問問題的人很多，而且哥很忙，所以回應的時間「稍微」慢了點。

Account Activation - Please try to request the activation email once again. If you have not yet received your activation email, we can assist. Please reply back with your username, date of birth, and the email address that should be on your account.
可能你的帳號還沒經過認證(國人曰：繳活)，哥現在可以寄認證信給你，請提供你申請帳號用的名字、生辰、Email。

Parent Verification - If you are having trouble with this, please reply back with your username so that we can look into this issue.
沒看過這個詞，就不翻了

Forgotten Password - If you have forgotten the password, you will need to use the Forgot Password feature on the site. You should only need your username and email for this feature.
如果忘記密碼，請利用網站的忘記密碼功能處理，這個功能只需要輸入你的名字跟 Email 即可。

We recommend that you clear your internet browsing history/cache and/or try using another browser to reset your password. Also, we recommend using a computer as the site is not fully optimized for mobile. The site also seems to be case sensitive, so you will need to enter your email and your username exactly how they were entered when you first signed up.

哥建議你在重置密碼時，先把你的瀏覽器記錄(Cookie)清除，或者使用別的瀏覽器，簡單說就是要避免資安問題。
另外，因為改密碼算重大事項，為了確認身分，會需要你當初在申請帳號(我猜是Google)時的名字跟Email。

Logging into GO, Unable to Authorize - This could be one of two issues. The first is to log into your account on pokemon.com. Then check your Pokemon GO settings to make sure you have accepted the Terms of Use for GO. If you have done that and are still getting the error, please make sure you are entering your username exactly as it is on the pokemon.com website as it is case sensitive.

如果是類似紫軍的情形，有兩種方法，登入pokemon.com.並確認你有接受PMGO條款，如果GG，請確認你輸入的名字是正確的。

If you are having troubles logging into Pokemon GO and you have tried all other options, first check if you can log into the pokemon.com. If you can log into the website, you will need to contact Niantic with any other issues.

如果以上方法都試過，但還是GG，請登入 pokemon.com.。然後登入後再洽詢其他領域的客服。


For any other issues revolving around Pokemon GO you will need to contact Niantic Support as they made and maintain the game.
Niantic Support:
https://support.pokemongo.nianticlabs.com/hc/en-us
This link is for the US region. If you are outside of the US region, you can also find the link to Niantic Support in your game.

廢話

Thank you for playing Pokémon!
Sincerely,
The Pokémon Company International Support Team

The following Customer(s) have been CC"ed:

掰

a2002781004 發表於 2016-9-2 18:25
Dear XXX XXXXXXX,親愛的掛機你好：
A support agent has suggested a solution for your Pokémon suppor ...

我詢問帳號被封鎖的事情 ..
他回我忘記密碼的事 .. 還要我重製密碼 是怎麼回事= =

傳認證信給我 但是我的信箱什麼鬼都沒收到 就收到第一次的系統回覆 + 今天收到的這封

mm811127 發表於 2016-9-2 18:53
我詢問帳號被封鎖的事情 ..
他回我忘記密碼的事 .. 還要我重製密碼 是怎麼回事= =

所以他說：如果沒有解決問題，請再寄到別的分類

裡面寫很清楚了

我沒寫信給官方 官方寫信給我...

Trainer,

Your account has been terminated.  Use of any other third-party software or app, including but not limited to scripts/apps, applications used to falsify your location, emulators, modified or unofficial software, and/or accessing Pokémon GO clients or backends in an unauthorized manner is considered cheating.

If you believe your account has been terminated in error, you may fill out this form.  Please consider your account permanently terminated unless we reply back to your appeal.

- NianticOps

netware 發表於 2016-9-2 22:50
我沒寫信給官方 官方寫信給我...

Trainer,

我和你收的信一样。3个号一起收到，意思说 被判终身监牢。哈哈哈哈哈。我现在继续做大军，继续挂。