LINE 旅遊大亨問題:
買了首儲顯示交易失敗,信箱沒收到禮物,確定信用卡有過戶,但沒拿到,去信了客服但沒有用,求教
第一次去信:
國家／地區：Hong Kong
■問題類別：付費道具相關問題
■問題發生的時間：其他
■前一次的案件編號：-
■詳細內容：
本人於2014年11月6日購買遊戲之首儲禮包，完成交易後，顯示購買失敗，而且沒有收到該禮品，但本人於信用卡中心檢查購買記錄時，確定而完成交易及付款，所以貴公司需發還該禮包
回覆:
Thank you for playing LINE Let"s Get Rich!
Please be aware that we can only provide customer support in Thai or English at present.
We hope you will understand that we are currently unable to handle inquiries we receive in other languages.
We apologize for asking you to provide the same information multiple times, but we would appreciate it if you could send us your query again in either Thai or English.
We hope to provide support in other languages in the future, but we ask for your patience and understanding regarding the current situation.
If you have any further questions then please do not hesitate to contact us again via the in-game inquiry form.
Thank you for taking the time to contact us and we hope that you will continue to use and enjoy playing LINE Get Rich in the future.
第2次去信:
■國家／地區：Hong Kong
■問題類別：付費道具相關問題
■問題發生的時間：其他
■前一次的案件編號：-
■詳細內容：
I am on 6 november 2014 to buy the game"s first storage packs,after the transaction is completed,the display purchase fail,and did not recevie the gift,but when i checked on the credit card center records to determine the completion of the transaction and payment.
So your company need to be returned to the pack,
回覆:
Thank you for taking the time to contact us.
Although we would like to help, we are sorry to say that none of our staff can understand the language used in your inquiry.
* Please understand that we only currently offer customer support for the majority of our games in English or Japanese, and we are generally unable to respond to questions in other languages.
If you could send your inquiry again in either of these languages then we will do our best to get back to you as soon as possible.
We do however, offer customer support for LINE：Disney TsumTsum, LINE Cookie Run, LINE Sweets, and LINE DREAM GARDEN in Thai, and traditional Chinese support for the following 10 LINE game titles:
1. LINE GO!GO!GO!
2. LINE Party Run
3. LINE Cookie Run
4. LINE Rangers
5. LINE Pokopang
6. LINE：Disney TsumTsum
7. LINE DREAM GARDEN
8. LINE STAGE
9. LINE Sweets
10. LINE PokoPoko
Therefore, please feel free to send us any questions you have about these 10 games in traditional Chinese.
We apologize for any inconvenience caused and we look forward to hearing from you again soon.
Kind regards,
LINE GAME Support
求教........... |
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